Zappos.com wunderkid talks about his company’s customer-centric approach to killing the competition.
Recorded Live
BIF-4 Summit
Total running time
23:57
Embed
With a desire to spend 10% of his time studying the structured elements of what makes all of us happy, Tony Hsieh is on a new mission to deliver happiness wherever he goes.
Explore the live videos, interviews, and short narratives that comprise BIF's Innovation Story Studio though the voices of our diverse community of innovators.
Chemical Energy Systems Laboratory Manager, GE Global Research
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The BIF Innovation Story Studio isn’t just an archive of cool videos, interviews, audio and narrative pieces. It is BIF’s platform for helping our innovation community learn from each other, share their wisdom, and revel in the outcomes of our experiments, whether they succeed or fail.
Comments
Alan
fabulous story....told sincerely, openly and honestly
Fri, 06/26/2009 - 10:09